Hi Ilker Caylak

I think you were the person who commented on the forum right? If yes, then it has been resolved and we have demonstrated how we have good speeds. However, I have a brief explanation.

Our 1Gbps network as such indicates is shared "shared" the term shared means that it is shared by customers. In other words, the 1Gbps port is shared (divided) by the clients. This means that the speed may have oscillations, variations. When something is shared it means that you can have 100Mbps, 400Mbps or 900Mbps or 200Mbps or whatever speed, because 1Gbps is shared.

As explained, there is the possibility of having 1Gbps dedicated, in which it is paid. This is due to the development of our country as well. We can show that it is possible to have optimal speeds with us.

Contact us by opening a support ticket. And send the link your comment (feedback) from hostadvice and we'll show you what we did.

We apologize for this situation.
We wait.

Best Regards,
Alexhost

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Hello Dear Carlos Duarte Pinhal Diogo.

First of all, we apologize for these situations.

The problems that you report are related to the accommodation, you are using an accommodation for €10 per year that is practically €0.83 per month.

This type of hosting is only good for starter sites, sites that don't have a lot of visits or use a lot of plugins or heavy themes. Since it is 10€ per year, resources such as RAM and CPU are limited.

We suggest using another hosting package such as litespeed or a virtual private server (vps)

Error 502 is an indication of a server failure, meaning that resources may be exhausted. Your website may be using too many resources. And in that case the problem is the customer's, not ours. Because as we said it is shared, and even having a website without visits, if you are abusing plugins or heavy themes it is enough to increase your CPU (Processor) and RAM usage.

I would advise switching to a VPS as it is much more powerful. But of course it requires knowledge, in which you can hire a server administrator. Or use our shared litespeed, however you must use the ideal package for you. For this you need to know how many daily visits you have, the weight of the website and the database and monthly traffic.

Because all this will impact shared hosting.
As for SSL, we have that available. But you can also use cloudflare SSL if you want.

We look forward to hearing from you. We want to make sure we have good assistance.

Thanks,
Alexhost

Hello, Dear Fan ny

You have livechat available, probably is your browser extensions blocking it.
We recommend open a ticket support is the best way.

Thank you for your wonderful words. We are together!
Alexhost

Hello, Dear abhinandan mohanty

Refund policy is available only for certain time, we can't refund if that time as exceded.

We are sorry to hear that.

We love you, and we like you to be with us in that journey.

Thank you
Alexhost

Hello,
I see your refund policy it's within 6 hour after delever. And you take upto 24hour to delever.
Just think one thing i purchase a service at morning and you delever me at night when we are going to sleep. We woke up 6hour must be completed. And after we check your server quality we can't ask for refund. And also your didn't get full refund and very worst service. And livechat is only for sales not for support.

Hello, Dear Abhinandan e

Livechat is online, and always we try to help you. But the best way is to use our ticket system because is where our technicals are online and certainly fix your issues more faster.


Our refund policy have limits of time, to ask for that, you should read it before order anything. We do refund based on our policies.

If you have any more question or trouble, we advice to contact our support trought our ticket system.

Hope you give to us another opportunity, we love you as our customer. We really appreciate your feedback.

Thank you
Alexhost