-We offer high quality hosting at low price, our conversion rate is high in the industry
-We are one of very few web hosts offering WordPress Toolkits as free to our customers, with which they could easily backup, restore, transfer WordPress site, and also update WordPress theme, source code, plugin automatically.
-We offer free SSD and also Free SSL certi...
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Poor Customer Service, High Downtime!!! Migrate server (change IP without inform)
I have a very bad experience with Bisend share hosting.
The server is down for 20 hours without any explanation & no estimate uptime given. What you can do is WAIT UNTIL FURTHER NOTICE!!!
This is my second bad experience, the first bad experience is they migrate to the new server without inform to change IP, after few weeks later they direct switch off the old server. All your data are gone & not up to date.
I get 3 months free hosting service from them for the first bad experience as compensation.
The customer service is really scuk! Very poor & slow respond even the "live chat" =.="
I understand that there is no 100% perfect hosting company but at least we can reach the customer service when something happen. Unfortunately Bisend is not that one.
Worst service, disk full, ftp port switch, change ip without tell before 7 days, ftp fail to use, no refund
This is what you will get, disk full, ip changes without tell you, ftp fail to connect, and ftp port keep change and no dedicated ip. Be honest, if could not make it, why selling at 178 us per years and all this happen after 30 days.
Here is the detail issue happening and all following are true issues, the company Bisend (Light Red Tech Co., Ltd, ray.zheng(ad)racent.com) refuses to reply and refund. All issue keep coming up and said already fix. For your consideration, please share this to others. They are really not selling what they are describing. We are totally disappointed from their service.
May 2020, ftp port fail. no dedicated ip, Switch between 21 and 10021 . June 2020, ftp port fail. Switch between 21 and 10021 . July 2020 , ftp port fail. Switch between 21 and 10021 . Nov 2020, ip change without telling, no file able to upload Dec 2020, ftp able to connect, but fail to list, disk full could not upload. Website told customer harddisk no limitation of disk size
Bisend (Light Red Tech Co., Ltd, ray.zheng(ad)racent.com) team, please stop to lie to customer. It is wasting time of doing this. Just a simple webpage, why need to make such problem to the world?
Feel free to contact us for screen capture and account detail. We could share all information for this amazing Bisend real story.
After the hacker attack into your system my app is not working correctly for about 2,5 weeks !! Firstly, you couldn't configure the new servernames correctly of my databases. I was trying to find the new servernames because you couldn't give me the correct one and now you can't reconfigure the schedule script that i was having enabled ! 5 days now i am trying to communicate with your technical department and you don't give any help.
in general, i was trying to use a new reseller in asia as i already max my last reseller account and need to try out a new one.
The problem 1) The hosting company support is pretty slow...its not 24x7 support and it only happen during business hour. Imagine if we stuck with issue. 2) The panel is configure with their own url which is a big no-no for reseller. Others use alias name. 3) The setup was horrible (maybe its just me) where it doesn't activate after pamynent until i send email to them 4) live chat basically not working duirng my time....hope they can fix it
i will choose others since i need better support in the event of issue
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