Expert and User Insights by Bitronic Technologies Customers
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Not Good For Service & Support. Also not helping to solve problem
Not Good For Service & Support. Also not helping to solve problem. Without any notices suspended account with any reason say's spam mailing. So it is issue of their security. But blaiming on us for spamming.
their phone number on their site goes to an a robot telling me i won a $100 amazon gift card. i hung up and called again i'm waiting online for a tech rep to come on the phone. someone comes on the line and asks for my name and my domain. i give it to them, and then they tell me i won a $100 amazon gift card. i hung up. bull.
I was with these guys for several months but had way too many problems. The last straw was when they point blank told me they don't refund in bitcoin, even though my account was prepaid with bitcoin. When I asked them to return my account balance by any means possible, they simply ignored my requests.
Almost every month, when the invoices were due, Bitronic would deactivate my account and ask for payment even though my account balance was holding sufficient funds. At first they told me it was not automatic, until I showed them their own website saying it was automatic.
There were various extended outages, usually for many hours at a time. No warnings, no apologies, no explanations, zero. I had to pester them again and again just to get a response. On one single occasion they eventually replied with the shortest of sentences saying something failed. Again, no apologies, ever.
In my final month with Bitronic, there were two outages. The first was for more than 24 hours. As always, they had no concept of importance or urgency. The last outage, well, that was simply never fixed. Eventually they would respond and say it was fixed yet, in fact, it remained completely unreachable. Then a number of hours would go past and they would say, "try now".... and still it didn't work. I replied, again and again... created new tickets etc.. nothing.
On another occasion, I noticed that new customers were being offered the same VPS for much cheaper than me. I brought this to their attention and they said they wouldn't give me the same deal because that was simply for new customers. They offered to give me a "small" unspecified discount, which never happened.
There were other issues with Bitronic but, tbh, the list is just too long. I think I was very tolerant with them, some might say too tolerant.
Now I unable to recover my balance simply because they refuse to.... and actually, they're just plain not responding.. and yes, I was not rude to them. I write this hoping others do not fall prey to them. I'm a person of principle and I take theft, for any amount, seriously. I'm more than happy spending time and money to extract my revenge.
I usually don't leave reviews but figured I would save someone else from making a bad decision and going with this company for hosting. This is a genuine review and not just a rant from an angry former bitechtronic customer.
I purchased a VPS from these guys around two years ago to host clients websites including a few ecommerce sites. The hosting was great and support was spot on and they helped with what I needed at the beginning. Around the 1 year mark is when the issues started and it felt like the tech support was on a "I'll get to it when I feel like it kick". So around the 1 year mark the whm and Cpanel licenses started expiring every month and would only be turned back on mid way through the month. I paid my invoice on time if not early so I would put in a support request to fix the issue. This is when I lost my first client because I could not create a database and could not deliver the website on time. This happened every month until I cancelled my hosting. I stuck with them through all of this hoping it would get better but it did not.
The last straw for me was when the server went down and stayed down for almost 4 days with a support request on the first day. I ended up having tons of emails from clients and in the end lost one of my ecommerce clients because of the loss of revenue while the sites were down. I was very professional up until this point with tech support but went a bit bananas after the site was down for this long. After being fixed after the first day I tried to call their support number and got a "we're sorry this number is no longer in service" to which I said "oh hell no...I'm done".
As I said earlier I usually pay my invoices on time or early, well February happened to be a month when I paid early. I requested through support that I get a refund because I'm cancelling the service and it was the 28th of January. They said sorry we don't give refunds. I explained that they had three days to return my payment otherwise I have an intern with not a whole lot to do and will see how many review sites he can hit in a week. So if you see this review in multiple places he did a good job. Figured I was out a months payment for the hosting but a review lasts a lot longer.
That's it, just thought I'd save someone the headache and loss of business due to this company. So beware when thinking about using them for hosting. I have screenshots of all of the support threads with dates if anyone would like to see them.
I have been using BitronicTech for my domain botanicskinessentials.com for over a year now. No complaints. They don't have a website builder but they do offer one click script installs. That made it easy to get my site up and running on WordPress.
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