Hi Mr Jonathan, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Hi Mr Jonathan, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Hi Mr Jeniffer, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Hi Jacky Tan,

Thank you for your review.
Here, we reply to your issues highlight accordingly.

From the review, we could see that you have experienced downtime recently. However, we are unable to trace your name with Web Hosting - Premium Plan in our system. We appreciate if you could provide us your registered name/email for further investigation.

Besides, regarding on 99.9% Guarantee Uptime was a joke that you mentioned, industry standard uptime formula is calculated based on period of 365 days. VPS Malaysia promise 99.9% Guarantee Uptime, although there are chances of 0.01% hardware failure, configuration or etc might happen in a year. Our Support Team will try their best to prevent and assist on our customers’ issue.

All enquiry and request via live chat and phone call will be logged into tickets and submitted to our Support Team. Tickets will be queued in line and replied by our Support Team personally. This way allows our customers to track easily and communicate with our Team effectively. We have reflected your waiting time as mentioned above and recorded for internal improvement.

Regarding on the doubts of 9.8/10 ratings based on our quality and reliability, our reviews are 100% true and honest written by our customers after trying our products and services. At Hostadvice, user’s trust is their first priority. Companies can't pay to change or delete reviews.

VPS Malaysia’s pricing is best and competitive in the market, and we never sacrifice uptime and server quality and tend to provide excellent support for our customers. We truly apologize if our services did not meet your expectation. Rest assured, we will keep improving our services from time to time for our customer's experiences. This will be recorded for our future enhancement and we appreciate of your feedback.

Hi Mr Mohammad Mahdi, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Hi Mr Mohd Jamil, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Hi Mohd Fardly, thank you for your review.

After investigating your issue, we were informed that our Support Team did their best to solve the problem you met via live chat and support ticket. We understood your issue and resolved it in ticket, however we did not receive your feedback in ticket. The most recent issue we have resolved after we detected you have changed PHP version which was not compatible to your website therefore there was not able to view. The issue has been followed up and resolved by changing to the correct PHP version. More, we would like to apologize for not meeting your full expectations.

We are happy to inform you that our company provides 30 days money back guarantee for our new customers if they are not satisfied with our service for the first purchase. The refund will be proceed by customer's choice either to bank account or credit balance. Our Billing Team has checked your previous tickets and there was no refund requested from your side.

Should you have any enquiry, please submit a ticket to our related department.
Thank you and have a nice day!

Dont give to many excuse, do you think i dont have any others work to do??? im the head of it, you think im stupid enough? i can build server from A to Z. all this things is my toys. i know what type of php how to manage how to change. this is not related with the server currently your load averages is to high, either my web cant open and down almost everyday, when problem submit ticket one day 7 to 10 tickets??? are u stupid? first time i migrate i already know what is your server performance. and nothing i can say just wait until end of the months to find another provider. if i as it support then u can kong me. but sorry i do almost 55+ branches server around the world. so im abit expert on configuration. i dont have any issue with ovh data center, india data center, aim, cj1 but your server was really2 suck thats all. very laggy n unproper configuration. thanks

We truly apologize if our services did not meet your expectation. Rest assured, we will keep improving our services from time to time for our customer's experiences. This will be recorded for our future enhancement and we appreciate of your feedback.

Hi Mr Rao Inam, thank you for your review! This means a lots for us and we hope you enjoy hosting with us:)

Thanks so much your review, Mr Muhammad Amirulhafizi :) You help us a lots and we tend to improve more to serve you more!