Primary domain name was INCLUDED with hosting and for several years all I recieved was notice to renew and they renewed the domain name automatically.
They sent a renewal 10/01/19 as usual and I renewed. Suddenly and with NO NOTICE and NO WARNING the put the domain name into redemption status and my site and Email stopped working.

They are blaming me for not renewing the domain name! I asked why they gave NO NOTICE and they claimed they had so it MUST be MY fault for not keeping the info up to date. The info has NOT changes once in the YEARS I used Webmasters and they had no problem sending the notice to renew hosting.

They screwed up and refuse to take responsibility. I now have to pay $150 for them to 'try' to get the domain name back.

If they make a mistake and own it and fix it, I have no problem, but them to make excuses and flat out LIE about it is just unacceptable. Avoid this place!