I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...

Thank you, I have been using them for two years.

We have been with Site5 for 7years. And we started to move project by project to an other hoster.
The following start happening with our projects:
- Login stopped working
- You could not even reset the password (email not re... Viac ceived)
I had the most frustrating time with the support. Menej

Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accounts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to... Viac get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed. Menej