HostPapa web services provider is a Canadian company offering an extensive menu of web services for people needing web site assistance.
Like many companies, they have their ups and downs but overall, they are an outstanding s... Viac ervice provider.
Services
HostPapa is excellent in the comprehensiveness of the services they offer. They cover the whole spectrum of web site needs.
Support technicians
The next area of excellence relates to their tech support which is superb. Included in this area is a chat service which is unrivalled: easily and quickly-accessed, HP's chat support is unreservedly the best in the business.
Personable support staff
Next, technical support staff: "outstanding" does not do justice to the service that HostPapa provides here. Their technical support personnel are personable, efficient, expeditiously effective in dealing with site issues. They are sensitive to the client's needs, requests and budget. The latter is very important as many web site providers try to upsell every contact opportunity they have with clients. HP does not; its technician team will advise and upsell only upon request. They seem to care more about problem resolution than profit increase.
Professionals with personality
As for the technicians themselves, an amazing group of professionals who work with diligence and expediency in trying to resolve issues quickly, efficiently and successfully. However, they are not above reaching out for more help when it is needed, reaching out to their second tier support staff when more difficult issues occur.
Feedback, assurance
Another very gratifying aspect of HP's support staff is that they give clients feedback while doing the repairs, something appreciated by every computer user. Computer users are not renowned for an abundance of patience but periodic feedback during repairs is reassuring and confirm that the user has not be abandoned. On the other hand, the HP staff display patience and perseverance in abundance treating every client with utmost respect and professionalism.
Canadian company serving the world
As a Canadian based web blogger who supports any Canadian company first in my endeavors, HP is held in my highest regard. HP is more than just a national company. It services the world and it shows, their staff are located everywhere from Bulgaria to Brazil. National base notwithstanding, the Canadian company offers its services at very competitive pricing. To say "cheap" would be a disservice to HP. Better to say, they offer their services at prices that not only are competitive, but are likely lower than any other company, anywhere.
The final word, though every company has its ups and downs in service and staff, HostPapa without reservation is among the very best anywhere. After experiencing service from a number of other providers, I can unreservedly say that HostPapa is my #1 choice. An outstanding web service provider in every way.
Best,
Richard Menej

Excellent support et très réactif.

We have been using Hostpapa for several years, first using there shared hosting services and then as our site/business grew we upgraded to VPS. There were hiccups along the way, but for the most part Hostpapa was helpful and... Viac we were able to successfully host our website with Hostpapa....until...they deleted our entire site permanently and will not recover it. Full disclosure....our automatic credit card payment did not process ( and as mentioned in other user reviews, the payment was attempted by HostPapa 15 days prior to actual due date of the invoice), however every other payment in the history of us being with HostPapa processed reliably and on time, in fact 15 days prior to due date. So, as a result of our gross and obviously terrible negligence, Hostpapa decided that the appropriate punishment was to permanently delete our entire virtual server instance. This all happened within 4 weeks of the invoice due date. According to their invoices the consequence of not paying on time is as follows, "To ensure your account remains in good standing, please process your payment as outlined below. Failure to do so would negatively impact your HostPapa services and might ultimately result in your account's suspension." I guess their definition of suspension includes complete annihilation of your web presence, email etc without any possibility of recovery.
So...HostPapa...you're welcome for years of loyal patronage, and thanks for nothing. Unbelievably poor service and complete disrespect for their customers. Menej