A2 Hosting verzus HostPapa 2019

nd my previous service refused (despite my offer to pay) to make a backup that HostPapa could just move over. They claimed that the job was too large. So HostPapa moved it all themselves using FTP. I had occasion to talk with a number of their customer service people during the process (it was somewhat complicated) and they were all excellent. They answered the phone promptly, were very friendly, and could not do enough to help. Their prices are also more reasonable. I have used several web hosting services. This is by far the best. It's not even close.

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

atened to take my site down if I don't pay them with 48 hours!
Is this really good customer service?
Is anyone else having this experience?