ARZHost verzus GoDaddy 2020

hosting so far I used till now in pricing, features as well as in quality output. It really offers and provides turn on investment that is why it is now my foremost choice in web hosting.

vigate, however, whenever i've had a problem, their client services is second to none. Maybe their designed for the un technicaly minded like me. But never the less, i think they're great!

plan. He seemed nice at first. I told him that I did not know anything about building a website, and I wanted to know what the level of support would be like because it was my first time. He said its 24/7 support via chat or phone and he said "Yes, we will guide you step by step to build the site and link it with a domain... but go ahead and add the payment." He mentioned that the dedicated team would help. I asked if that was part of my plan. He made it seem like I would receive support, and guidance, and that I could ask for assistance and explanations along the way. As soon as I added my payment, he sent me links back to back and said that this is how we provide support (with step by step links). I was lost and tried to follow the steps, and then he sent the links again and again when I asked a question. He said that this is the level of support that they provide for the premium plan. I told him, I thought I could ask a questions if I get stuck, but he repeatedly just told me to follow the link and that he could not build my website for me. I asked for clarification on how to add a form to the website, and he sent a link and said follow these steps. I tried to follow the steps while he was online, and he just did not want to wait until I could read them and ask questions. He was so passive aggressive and dismissive that I just asked for a refund. He said, "sure its done...but you wont get a confirmation email just trust that its done." Do you know he gave me a fake confirmation number. He claimed he refunded my money but refused to send the confirmation email even after I asked 4 times. It turned out, he canceled the product and never processed the refund. I had to wait on hold for 3 hours to speak to someone because of call volume being so high. I was trying to get support for the website or a refund for 3 and a half hours. Finally, I reached customer support over the phone and Jeannie was nice. She offered support, but I just told her it took so long that I just wanted to verify a refund that I was promised by the chat customer service representative, Shiffali. She said are you sure you don't need support, your plan has not been refunded yet, only canceled. She investigated what happened apologized and said that she would process my refund. I told her that Shaffali told me that he already processed the refund. He lied. Jeannie's records indicated that it was not processed but the service was canceled without the refund like he claimed to have done. Jeannie offered to walk me through building my website and told me that she apologized for my experience. Shaffali lied and ended the chat because he just liked having control and antagonizing me as customer. I think if I had a better chat rep or was able to reach someone by phone support earlier, it would have made a difference. I mean, I was so excited to build a website, until I had to deal with his laziness and lack of enthusiasm for me as a new customer. His attitude was very nonchalant and dismissive. He made fun of my questions like it was beneath him. He was passive aggressive in every way. I wanted to talk to someone else the whole time. The wait time to get someone on the phone was 3 and a half hours. It was a waist of my day. The support that I received on building a website was "follow the links that I send... you paid $25 per month for link support only," Shiffali thought it was fun or comical to keep sending the same link and not answer questions or give support or guidance. I told Shiffali that the premium plan does not mention that the support to help customers will only be link support. It was so exhausting dealing with someone with no compassion and no customer service.