FastComet verzus SeFlow 2021

keď som začal využívať služby Fastcomet, prekvapilo ma, akí priateľskí boli zamestnanci podpori. Tím podpory reaguje pri riešení problémov veľmi rýchlo. Server je veľmi rýchly a môj web sa teraz načítava naozaj inak.

y account did'nt reach the limit but since I had zipped file of 7 GB and it was unzipped by developers, and later on zip file was removed but they blocked my account. If you type my website address, it shows on screen, due to "billing for outstanding invoices" my account have been disabled. I have chat with technical support many times but my account after six months is still unavailable. If you want to trash your time, effort and money this is your company to host with. Time is money and money is time. My account is not availabale while I have paid for the the entire year. So I lost money and Time both, you do the math....

here is more technical complicated issue at hand (more than stop/start server), a solution can take look, or is ignored. Here are my annoyances, to warn other people. I have communicated these to SeFlow as feedback and asked my remaining credit back. They refused in which I gave them a last chance to do this, or I would post this feedback online. So here it is. :)
- Several times I have encountered that the CloudFlow virtual server was turned off unexpectedly. When I reported this, the answer was more or less: "this service is not great, you should take the more expensive one".
- Several times I have encountered that the CloudFlow virtual server did not start after a shutdown. I had to open a ticket to request help for repair and start the server.
- I have had issues with the billing of this virtual server, where the changes of resources (CPU, RAM) did not reflect the hourly rate. Although this got fixed, it took a lot of time and wasted effort from my side.
- I recently (March 2021) encountered a failure that the virtual server did not run. It was related to the fire at OVH. But there was no communication until I opened a support ticket. After that the communication appeared, which was very lean and more or less blaming OVH. There was no decent recovery plan or any real announcement/advice what to do next. The server is still offline and cannot be started. I cannot even destroy it.
- The support team puts the blame several times at the software or services of their partners. It is the other one; not them.... Strange, I thought I had a contract with SeFlow and not with their partners. ;-)
- The company does not do refund: "There is no refund policy". Charming, while so many problems.
If you chose to use SeFlow, which I advice against, add the minimum of credit, since you won't get anything back. Even if their services are under performing.