GoDaddy verzus SupportHost 2020

newal which we have and keeping our payments current. Please remove and refund:
Product
Quantity
Term
Price
.COM Domain Renewal
1 Domain
2 Years
C$50.48
Ultimate Domain Protection and Security Renewal
xxxxxxx
2 Years
C$83.96
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Welcome to Godaddy. How may I assist you with your domains?
You at 14:42, Jun 3:
Hi We have many domains through Go daddy. However we did not sign up for or want protection on any of them other than auto renewal which we have and keeping our payments current. Please remove and refund:
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You at 14:41, Jun 3:
Product
Quantity
Term
Price
.COM Domain Renewal
XXXXXX
1 Domain
2 Years
C$50.48
Ultimate Domain Protection and Security Renewal
XXXXXXX
2 Years
C$83.96
You at 14:43, Jun 3:
So looking for the domains only. Security was an add on that we did not KNOWINGLY agree to
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DUGGAL, RAVI at 14:46, Jun 3:
I would be more than happy to check it for you. Before we proceed further, could you please provide me with your customer number and the 4-digit PIN on the secure forms sent below?
DUGGAL, RAVI at 14:46, Jun 3:
DUGGAL, RAVI at 14:48, Jun 3:
Thank you so much. Checking it for you
DUGGAL, RAVI at 14:55, Jun 3:
Alright! I can see that the domain was renewed with the full domain protection. You can get the refund for it but you need to cancel the protection from your domain. Are you sure you want to remove the protection, once it is cancelled your domain's information would no longer be kept hidden on internet and it would be visible to everyone. If you want to proceed with cancelling it then please do it or you can let me know if you are facing issue in cancelling it.
DUGGAL, RAVI at 14:59, Jun 3:
Just checking, are we still connected?
You at 15:01, Jun 3:
yes
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You at 15:01, Jun 3:
what do I care if my domain information is available?
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You at 15:02, Jun 3:
I am serious, I am not aware of consequences
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You at 15:03, Jun 3:
finally can you not remove this "protection" for me? It sounds like a pain in the butt and I don't have the time.
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DUGGAL, RAVI at 15:05, Jun 3:
I can surely help you with getting the refund for it, you need to cancel the protection from your domain. Let me share a link that would guide you to cancel the protected registration
DUGGAL, RAVI at 15:05, Jun 3:
https://www.godaddy.com/help/cancel-protected-registration-1292
You at 15:06, Jun 3:
ok thanks
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DUGGAL, RAVI at 15:06, Jun 3:
Please do let me know once you are done with removing the protection registration from your account.
You at 15:09, Jun 3:
waiting on confirmation code to show up in email. still has not
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You at 15:09, Jun 3:
they have text set up for my office land line. Need to switch it to xxxxxx
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You at 15:09, Jun 3:
currently xxxxxx office land line
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You at 15:12, Jun 3:
what did I tell you. A pain in the ass. No code is showing up, so cannot get into the site to remove the protection
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You at 15:13, Jun 3:
just showed up
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DUGGAL, RAVI at 15:13, Jun 3:
Great
DUGGAL, RAVI at 15:13, Jun 3:
Please go a head and cancel the protection.
You at 15:14, Jun 3:
where do I do that? dont see it?
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You at 15:14, Jun 3:
only button active is export
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DUGGAL, RAVI at 15:16, Jun 3:
Before removing the protected registration you need to set it up
DUGGAL, RAVI at 15:16, Jun 3:
You can do it from the link below
DUGGAL, RAVI at 15:16, Jun 3:
https://dcc.godaddy.com/control/RANCHDETOX.COM/settings?atc=mya&prog_id=GoDaddy
You at 15:16, Jun 3:
ironically two of my domains with most value do not have protection available. The others don't have it on except xxxxx
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DUGGAL, RAVI at 15:16, Jun 3:
Once it is set up, it can be removed from the same link.
You at 15:17, Jun 3:
now I am confused. I have to set it up for protection, that I am being billed for, so that I can turn it off? It that about it?
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You at 15:18, Jun 3:
I would like a copy of this entire transcript when completed please.
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DUGGAL, RAVI at 15:18, Jun 3:
Yes please, you have got the protections but it was pending for set up, it can not be removed unless it is set up. Please set it up and then remove it. After that I would be providing the refund for you.
You at 15:19, Jun 3:
not letting me on
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DUGGAL, RAVI at 15:19, Jun 3:
Sure! You would get the option to same the transcript once you would close the chat.
DUGGAL, RAVI at 15:20, Jun 3:
What is the issue you are getting while setting it up?
You at 15:21, Jun 3:
not showing set up only domains. will not go to set up page. Perhaps a new link
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DUGGAL, RAVI at 15:22, Jun 3:
Please try it on different browser.
DUGGAL, RAVI at 15:22, Jun 3:
open the below link
DUGGAL, RAVI at 15:22, Jun 3:
https://dcc.godaddy.com/control/RANCHDETOX.COM/settings?atc=mya&prog_id=GoDaddy
DUGGAL, RAVI at 15:23, Jun 3:
before that login to your account