HostPapa verzus InMotion Hosting 2020

epreneurial and to website building) like me, I really need and appreciate customer support. Friendly representatives. No complaints at all!

umber of faults. I followed all their suggestions to fix the issues, but no change. The advice from one staff member to the next was different and contradicted the one before. After 5 months of non stop issues I moved my site back to my old host, where there are no issues at all. I had paid for 3 years up front and have asked for 2 years to be refunded as I have only used their services for 5 months. I have just been told no refund, because upon checking my account they can't see there was ever any faults!!!!!!!!!!!! I have 26 emails from them over the 5 months showing graphs and tables highlighting all the faults my site was apparently responsible for, including an email threatening that my site would be blocked within 5 days if I didn't fix the hosting issue!! Worst company ever.

y hours on chat and emails.
In October, my site was down for a several days due to Support's arrogance. My WP theme had a major update, which broke my site even though I built a Child theme.
I requested a restore and gave Support the exact file from which to restore. However, support restored from a 2018 backup! (Another issue - support creates all these old folders on my File Manager when dealing with problems, then doesn't delete them). It's only the 2nd time in 4 years that I requested a restore. Support was adamant that I was wrong and the restore was correct and from the Oct 2020 file. We know what we've designed and built over the years, right?
Finally after several days of my site looking incomplete - not really functional - and hours on chat, one support guy confirmed that the restore was from a 2018. He didn't know how that could of happened, even though I gave them the exact file name/date/etc. (I've built a staging site now.)
If that wasn't bad enough for the October month, last week InMotion emailed to advise that I had to delete files as my account was too large, or it was being moved to another server. I'd have temp details until propagation was complete. InMotion provides "unlimited disk space"!
I emailed twice to advise that I'd clear all the old folders (around 30GB) and heard nothing. Sunday just gone, I get another email saying the move was almost complete and not to make changes to my site or use temp details to make changes!
I've been arguing with InMotion ever since that I didn't want my account moved and that I wanted to delete the 30GB of useless files created by InMotion, but it moved my account regardless!
These are only a couple of problems that I've experienced in 4 years. I'm now looking at another host as I've had enough!