We were customers of MyHosting.com for years.
Without any notice, the account of our Non Profit Organization was transferred to Hostway.com
We lost
...access to our email accounts and website for few days.
They didn't provide enough information so we could reconfigure our email client apps and we had to check our emails thru web.
On August 20th 2024, Hostway double charged my personal CC for a payment that I made to MyHosting back in June.
That same day, Hostway’s Billing department told me that were not honoring the NPO plan that we had with MyHosting.
We told them that we didn’t agree to that and we started to look for another hosting service provider.
On August 27th 2024, Hostway’s Billing department told me that our account was going to be closed.
On August 29th 2024, I informed Hostway that we were transferring our account to another hosting service provider.
On Sept. 20th 2024, almost a month after they told us that our account was going to be closed and I informed them that we were no longer their customer, they charged my personal CC again.
When confronted about this new charge, they told me that they made the charge because our account was not properly cancelled and since they have a Zero Credit/Refund Policy, they will not issue a refund.
Hostway misused the CC information that I provided to MyHosting to made charges to my CC without my authorization even though that we were no longer their customer.
